FIHTMS Help Center Full Manual

The Altiusrt Training Environment provides you with a personal copy of the database for you to be able to learn and familiarise yourself with the system before you arrive at a competition.

Your personal copy is accessible only by you and those you share the link with. The database and any changes you make will be automatically deleted after 48 hours. If you require more time, simply request a new Training Environment as before.

To create your personal Altiusrt Training Environment:

1. Open this link in a separate window
2. Follow the on screen instructions
   • You will be asked to verify your email if you are not logged in
3. You are now browsing the Training Environment as a public user
   • You will also receive an email link to your database

To change your Access for all Competitions in the Training Environment:

1. From your personal Training Environment, open the Training Environment panel
2. Select the Access you wish to have
3. To act as a public user, click Logout at the top right

Alternatively, you can choose an Access Role by clicking Login at the top right of the screen.

A Person is the system record that shows all historical information for an individual, including all roles on any team. In contrast, the Player, Team Staff, and/or Official records will only show a Person's information for a specific competition.

A Person can be a Player, Team Staff member, Official, an Admin of the system, or any combination of the above.

To add a Person:

1. From the Admin Dashboard, click on the button next to People in the Quick Access panel
2. Complete the form
   • The Display Name and Media Name will automatically populate from the Surnames and Given Names
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time, or use the Excel import function

Many users of the system can enter a new Person, including Organization Managers and Team Managers of an upcoming competition. When a new Person is added, their Status is set to New.

The New Status remains until an admin changes it to Approved. New People should be changed to Approved when the admin has verified that the details entered are correct, and that the Person does not have a duplicate entry in the system.

To change a Person's Status:

1. Find the Person whose status you wish to change
2. Click on desired status, in blue
3. Confirm the status change

Once the Person is approved, only admins will be able to change their details.

Name changes can only be made to a Person record, and not a Player, Official, or Team Staff record. Once a Person is Approved, only the Admin will be able to change the name.

To correct the spelling of a person's name, click on the Edit button in the Person record.

To add a new name to a person's Name History (for instance, a married name):

1. Click on the Edit button in the Name History panel of the Person's record
2. Fill out the form for the new name
3. Click on the Save button

The person's name will now display as the new name for all competitions on or after the 'Effective On' date.

To add an old name to a person's Name History (for instance, a maiden name):

1. Click on the Edit button in the Name History panel of the Person's record
2. Fill out the form for the old name
   • The 'Reason' and 'Effective On' fields will be erased in a future step
3. Click on the Save button
4. Click on the Edit button in the Name History panel of the Person's record for a second time
5. In the Name History panel, click on the button next to the name listed as 'Original'
6. Fill out the form for the new name (e.g. married name)
7. Click on the Save button

allows you to import many People by uploading the Excel People import template. Many membership management systems allow admins to export a spreadsheet with all member data, which can then be copied into the template.

It is highly recommended to have include a ClientID for each Person. Altiusrt will check against previously imported ClientIDs to ensure that no duplicates are created.

To add many People at once using an Excel import:

1. From the Admin homepage, click on People
2. Click on the Import using Excel button at the top right of the panel
3. Click on the Download Template button
4. Open the downloaded Excel template on your computer
5. Add people using the following guidelines:
   • All names should be in proper case (e.g. Jones, McDonald, van Basten)
   • any other naming conventions?
6. Save your file, and then upload it to the system from the last page
7. If there are any errors, you can click on the 'Errors' tab and then on the Download this Data file with Error Messages button to download an Excel sheet displaying errors
   • You can then fix the Excel file before uploading it again
8. Once you are ready to import, scroll to the bottom of the 'All' tab and click on the Import all these records button

A Competition is a set of matches where all participating teams may play each other. You can create and run competitions with any number of teams, pools, and matches.

If you are running multiple competitions in conjuction (for example, a tournament with multiple gender and age divisions) separate competitions should be set up and linked using the Event feature, which pulls the appointments and schedules together.

To create a Competition:

1. From the Admin Dashboard, click on the button next to Competitions in the Quick Access panel
   • If you have multiple Competitions using shared resources be sure to choose or create an Event
2. Complete the form. It is very important to choose a geolocation for your Competition as this will define the Competition timezone
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

New Competitions will have Draft status until you change them.

There are six types of Competition Access that a Person can be given.

To give a user competition access:

1. Navigate to the Competition for which you are adding a security role
2. Click on the Actions tab in the summary bar
3. Click Security from the dropdown menu
4. Click on the button for the security role you wish to add. An Add Access panel will appear on the right
5. Choose the Person you are adding a security role to
6. Click on the Save button

You will see the Person appear on the left alongside the Competition Access Level you have assigned them.

A user that is given competition access using this process will not appear on any reports (e.g. Officials, Teams). To make them appear on those lists, add them on the appropriate page.

Competition statuses are used to determine who has access to view and edit competition details.

The TD can change the competition to Official, however only an Admin can make changes to the competition (including the status) once it is Official.

New Competitions will have Draft status until you change them.

To complete setting up a Draft Competition:

1. Adjust your Competition Options and add any Pools and additional Locations
2. Add all Teams and Matches
   • If you are using Team Registration, add a Team Manager to each team or ensure that there is an Organization Manager for all participating teams
3. Add all Officials
4. Move the Competition Status to Published

Teams will be able to register their players and team staff until they are Approved or the Competition Status is changed to Verify.

To change the Competition Status, you must be an Admin or have TD Competition Access.

If you have been given TD Access you will be able to change the Competition Status once the Competition is in Verify mode. The TD can change the Competition Status from Verify to In Progress and to Official. Once the Competition is Official, the TD can no longer change the status.

Change the status from:

To change the Competition status, click on any the blue status button of your desired status.

The icon appears beside a status as a warning if there are elements of the Competition that need to be completed before you change the status. Clicking on a status with the warning icon will display all warning that need to be verified before changing the status.

A Pool is essential for competitions where you want to tabulate standings through wins, points, etc.

In order to calculate standings (even for a two team competition), at least one Pool needs to be entered. You will need to select the Pool when you are creating matches to place them into the appropriate Pool.

You do not need to use Pools for knockout competitions.

To create a Pool:

1. Navigate to your Competition
2. Click on the button in the Pools panel of the competition
3. Complete the form
4. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

When an Organization participates in a Competition, a Team record is created. This Team record applies to this competition only.

To create a Team:

1. Navigate to your Competition
2. Click on the button in the Teams panel of the competition
3. Complete the form
4. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

To add a Match:

1. Navigate to your Competition
2. Click on the button in the Matches panel of the competition
3. Complete the form
   • For pool matches, enter the Home Team, Away Team, and any applicable Pools
   • For classification matches where the teams are not yet known, instead enter a Home Title and Away Title (e.g. 1st Pool A)
4. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

To add an Official:

1. Navigate to your Competition
2. Click on the button in the Officials panel of the competition
3. Complete the form
   • You can optionally adjust the official's Competition Access Level for that Competition
4. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

Adding Locations to a Competition is essential to derive the timezone of your Competition.

To link the Competition to a Location:

1. Click on the Manage button in the Locations panel of your Competition
2. Select the Location you wish to link to your Competition. If your Location is not already in the list of Locations, click on the button to create a new Location
3. Click on the Link Location to this Competition button

will automatically update pool standings when any match is set to Official based on the ranking configuration set in the Ruleset.

The classification matches will need to be updated after pool play with the appropriate team names.

To update a classification match:

1. Ensure all completed matches have been set to Official
2. Set the Pools to Complete
3. In the Match Manager panel, you will now see any classification matches with updated teams
   • Teams listed in yellow are calculated by the system and unconfirmed
   • Teams listed in blue have been confirmed
4. Click on the Set Teams button in the Match Manager panel to confirm teams for upcoming classification matches
5. Complete the form
6. Click on the Save Teams button

To appoint officials to matches:

1. Navigate to your competition
2. From the Apppointments panel, click on the Manage button next to the day you are appointing for
3. Click on tabs for colours, technical officials, or umpires to manage those appointments for the day, or click on the Edit button on the 'Details' tab to edit a single match
4. Select the colours, tehnical officials, and/or umpires you wish to appoint
5. Make the appointments public by Publishing. Leaving appointments unpublished means only people with TD or TO Competition Access will be able to view these appointments
6. Click on the Save button

To view the daily appointments by role click the 'Conflicts' tab. Appointment conflicts are identified with an exclamation icon.

The Public appointments PDFs can be seen by anyone and only display published appointments.

The Private appointments PDFs are accessible with TD or TO Competition Access and show all appointments, including those not yet published.

If after pool matches, two or more teams are tied on all tiebreakers in the Ruleset (e.g. points, wins, goal difference, etc.) you can manually adjust the two teams on additional tiebrekears (e.g. shootout competition).

To adjust pool rankings:

1. Navigate to your competition
2. From the Pools panel, click on the button for the tied pool
3. Tied teams will be highlighted in yellow. Click on the Manage Tiebreak button
4. Complete the form
   • In the Tiebreak field, enter the tied team that finished highest in the pool
   • If you have three or more tied teams, enter the highest team first, followed by second highest, and so on
5. Click on the Save button

Marking a pool as Complete will allow classification matches to be populated with the correct teams.

To change a pool status:

1. Navigate to your competition
2. From the Pools panel, click on the button for the pool
3. Any tied teams will be highlighted in yellow
4. Click on any the blue status button of your desired status

In some competitions, additional pool match phases are played following the initial pool phase. This means that a match may be part of more than one pool.

In order to have the points from those matches appear in both pools, you must add both pools to the match.

To add a second pool to a match:

1. Navigate to your competition
2. From the Matches panel, click on the button for the match you are changing
3. Click on the Edit Pools button
4. Add the pool
5. Click on the Save » View button

Team Management consists of two processes: Team Registration and Match Lineup entry.

Team Registration involves adding players and team staff -- along with their numbers and roles -- to a Competition. Team Registration can be completed by an Organization Manager or Team Manager. An Organization Manager is responsible for all teams belonging to their Organization. An Organization can be a club, country, university, etc.

Match Lineup entry involves selecting players and team staff who will participate in a single match. Match Lineup entry is done by the Team Manager or Head Coach.

In order to complete Team Registration you must be logged in with Team Manager or Organization Manager access. Team Registration is only possible when the Competition is Published and the Team is New.

To register your team for a Competition:

1. Navigate to the public homepage
2. From the Quick Access panel, click on the Manage Team Registration button for the team you are registering
3. For help on this page, start the 'What Can I do on this Page?' lesson from the Help button at the top-right of your screen

In order to enter a Match Lineup you must be logged in with Team Manager access. Match Lineup entry is only possible when the:

• Competition is Verify or In Progress,
• Team is Approved, and
• Match is Upcoming.

To enter a Match Lineup:

1. From the homepage, click on your Competition in the Quick Access panel
2. From the Matches tab, click on the Match Lineup button
3. Click on the Edit button
4. For help on this page, start the 'What Can I do on this Page?' lesson from the Help button at the top-right of your screen

It is strongly recommended to have team and/or club officials use the Team Registration feature, whereby they can register their competition players and team staff directly with .

To add players and team staff as an Admin:

1. Navigate to your Competition
2. Select the team from the Teams panel of the competition
3. Click on the Manage Team button
   • Alternatively, you can choose to browse and edit either the players or team staff. You can also add players and team staff individually by clicking on the Add button in the appropriate panel
4. For help on this page, start the 'What Can I do on this Page?' lesson from the Help button at the top-right of your screen

Recording goals, cards, time, stats, and final results in realtime is the key to Altiusrt. Allowing fans, media, and teams to follow results elevates engagement and interest.

Judges, TOs, and TDs can manage matches, effectively acting as publishers while doing so. During match management they will record goals, cards, substitutions, and shoot outs, if necessary. They will change the status of the match and run the clock. You can also optionally record secondary stats information (e.g. shots on goal, possession) through the use of a stats login.

To be able to manage a match, the Competition status must be In Progress. The TD is able to change the Competition status.

Each match will run thorugh a series of five statuses, which determine who has access to view and edit match details. Matches start with Upcoming status.

If a match is marked as a forfeit:

• All lineup, goal, card, and shootout details are removed
• The score is reset to the specified scoreline
• The match is set to Complete

To record a Forfeit:

1. Ensure that the Match status is Upcoming
2. Click on the Enter Forfeit button
3. Enter the desired forfeit score
4. Click on the Enter Forfeit button
5. Set the match as Official

Only players registered to an Approved team can show on the Match Report.

The team roster may be larger than the maximum allowed Match Lineup size. If the team roster is too long to appear on the Match Report, the Match Report will be blank and players will need to be handwritten. Once the Match Lineup has been entered, those players that are Not Selected for the match will be recorded as NS and not show on the Match Report.

Technical officials can assign codes to Players while entering the Match Lineup.

When the final whistle of the match is blown (after any tiebreakers, if needed):

1. Change the Match Status to Complete
2. Make all necessary changes to lineups, goals, and cards
   • There will be options to collect Card Reasons and Notes on the Match
3. Click on the e-Signatures button to collect signatures
   • Alternatively, you can print a paper copy of the Match Report and have team staff and officials sign that
4. Set Match Status to Official

Only when all signatures have been collected should the match be made Official. At that point only an Admin can move a match out of Official status to make changes.

The final result of the match will only be displayed on the Match Report when the Match Status is set to Complete or Official.

When a match is Official, the Pool Standings will be updated. The goals and cards will become part of the competition statistics.

Core match information, such as goals and cards, are collected through Match Management and are included in the Match Report.

The statistics tool allows you to capture additional statistics, such as possession and penalty corners, in realtime to give your teams, fans, and media more insight into your matches.

In order to enter match statistics you must be logged in with Media competition access. Match statistics entry is only possible when the Competition Status is In Progress and the Match Status is In Progress or Complete.

Statistics are best recorded by a hockey-familiar person on a tablet device. The individual recording the statistics should not be the same person as the judge of the match. Please note you can also record statistics using a laptop or a mobile, but a larger sized touchscreen is the best practice.

To enter match statistics:

1. From the homepage, click on your Competition in the My Competitions panel
2. From the Matches tab, click on the Statistics Entry button for the appropriate match
3. For help on this page, start the 'What Can I do on this Page?' lesson from the Help button at the top-right of your screen

Alternatively, you can click on the Statistics Entry button on the public page for the match you are entering statistics for.

The criteria to record an event can be determined by the users of the system. The important part of defining how you record events is to keep it consistent. Some elements are very easy to determine (e.g. was a penalty corner awarded or not?), while others are quite difficult (e.g. was that true possession and a circle entry or not?).

Below is a set of definitions that can be used as a starting point:

The first time you run a Competition, all Players, Officials, and Team Staff will first need to be entered into as People. Entering many People into the system can be a time consuming project. However, once the People have been imported, future Competitions will be much smoother and faster to set up.

provides two solutions to quickly and accurately populate your new system:

1. Team Registration involves having Organization Managers or Team Managers submit their players and team staff for their teams, creating People as necessary
2. Import using Excel involves the admin completing and uploading our provided Excel import template. Person information can be quickly copied from your membership database system

Settings allow you to set up your system how you want it.

To update your client settings:

1. From the Admin Dashboard, click 'Settings' in the Quick Access panel
2. Select a category (see table below)
3. Click on the Edit button to enable changing of settings in that category
4. Save any changes before changing categories

An Organization is any entity that competes in your competitions. Organizations can be countries, clubs, universities, schools, or any combination thereof.

Each Organization may have multiple teams. For example, a university might have Women's Varsity, Men's Varsity, and Junior Varsity teams all competing under the one university organization name. This is easily managed within the system.

To add an Organization:

1. From the Admin Dashboard, click on the button next to Organizations in the Quick Access panel
2. Complete the form
   • The Code is a short form version of the Organization (generally 3-4 characters) that will be referenced when selected for a Team
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

An Association is the authority that runs a Competition. In most cases the system owner will be the Association. However, there are some instances where another entity is running the Competition.

To add an Association:

1. From the Admin Dashboard, click on the next to Associations in the All Tables panel
2. Complete the form
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

Associations were previously known as Governing Bodies.

Geolocations are a way for computers to map a geographic location to an address. uses geolocations to create location and pitch maps, and use the corresponding timezone for match times.

To add a Location:

1. From the Admin Dashboard, click on the button next to Locations in the Quick Access panel
2. Complete the form
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

A pitch will be automatically created for you when you save a new Location.

To adjust the Pitch or to create a new one:

1. Either view the Pitch and then click on the Edit button, or create a new Pitch by clicking on the Add button
2. Title your pitch
3. Drag the pin to the centre of the pitch
4. Optionally adjust the radius
5. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

By creating a Pitch, you can help everyone understand exactly which pitch a match is being played on when the venue includes many pitches.

Please note that you can select multiple Locations for a competition, but the first one you list will be set as the default Location, and will set the competition timezone.

Rulesets identify the parameters that a competition will adhere to. This includes parameters such as how long a period is, how many players can be on the pitch, and yellow card minimum length. It also calculates points for margins of victory, pool standings, and how tiebreakers are determined.

To add a Ruleset:

1. From the Admin Dashboard, click on the button next to Rulesets in the All Tables panel
2. Complete the form
   • Period Count is the number of periods in a match (e.g. halves would be '2' and quarters would be '4')
   • Period Length is the duration of each period in minutes (e.g. '35' for 35 minute periods)
   • Tiebreaker Count is how many tiebreakers each team will take to determine a winner in the in the event of a tiebreak ('5' for most competitions)
   • Points Allocations is how many points are given for wins, losses, ties, etc. to determine Pool Standings (e.g. w:3,d:1,l:0). You can set points for margins of victory as well as wins and losses after a draw
   • Pool Ranking is the order of criteria that the teams will be ranked on within a pool (e.g. PWDGM for Points, Wins, Difference, Goals For, Match Between)
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

Official Roles represent technical officials, umpires, and competition staff. Altiusrt has pre-defined the standard Official Roles (e.g. technical officer, umpire) with default competition access levels.

To add an additional Official Role:

1. From the Admin Dashboard, click on the button next to Official Roles in the All Tables panel
2. Complete the form
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

Age categories allow for restrictions of minimum and maximum age of players for specific competitions. There are three age categories set up on the system: Senior, U21, and U18.

To create a new age category:

1. From the Admin Dashboard, click on the button next to Age Categories in the All Tables panel
2. Complete the form
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

If you are running multiple competitions at the same time using shared resources (e.g. a youth tournament with many age divisions using the same pitches and shared officials), you can choose to create an Event to tie the competitions together.

To create an Event:

1. From the Admin Dashboard, click on the button next to Event in the All Tables panel
2. Complete the form
   • Add the year to the name of the event if it's an annual tournament
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

The security of the system is provided by giving varied levels of access to different users. There are two types of access levels: Competition and Global. Competition Access allows people to manage various parts of a specific competition, depending on their Competition Access Level. If a person is given Admin Global Access, they can manage all competitions, create new competitions, and manage the system.

To be given Security Access, the Person needs to have an associated email address to be able to be invited to the system.

Only system Admins can give Global Access to other Users.

Competition Access is given to technical officials and staff to allow them to manage specific competitions. Global Access is the general access to the system.

There are three Global Access levels:

1. Admins have the ability to create and set up competitions. They can also register new users, invite users to the system, and grant users access. The Admin has access to user email addresses
2. Managers have the same level of access as the admins, except they cannot see users' email addresses or change users' Global Access levels
3. Registered users are any persons invited to the system. They can be given Competition Access, but do not have the ability to manage anything within the system

Only the Admin can change Users' Global Access to the system.

To manage a Person's Global Access:

1. Find or create the Person record
2. Add their email address and assign them a Global Access level
3. Click on the Save » View button. If you are creating many records at one time, click on the Save » Repeat button to save time

If this Person has not logged in before, you may also want to invite the User to the system. To do so:

1. Find or create the Person record
2. Click 'Invite User' in the Summary menu
   • You will be able to see a preview of the email the user will receive
3. Click on the Send Invitation button

The public (i.e. anyone without Global or Competition Access) can see all competition and match results in realtime from wherever they are.

They can see competition information:

• match schedule
• statistics (top goal scorers and cards list)
• teams and their registered players and team staff
• pool standings
• appointments (once they are published)

They can see match information:

• match lineups (once the Match Status is Warmup)
• the head-to-head for the two teams in a match
• details on the match (such as date, time, and venue)

They cannot edit any information or access the Admin Dashboard.

Admins can view the system as another user with all of their access limitations.

To act as another user:

1. Click on the Act As User button in the header menu
2. Select the Person you wish to act as
3. Click on the Act As button

You will see the user's name appear in your header. In this mode, you will only be able to see what that user has access to in the system.

To get back to your own view, click 'Back to [Your Name]' in the header menu.